Frequently Asked Questions

Select your items, add them to your cart, and proceed to checkout. Payment by credit card (Visa, Mastercard, AmEx), Apple Pay, Google Pay, PayPal.

As long as the order has not been shipped, yes—immediately write to contact@sakiwe.com with your order number. Once the package has been handed over to the carrier, modification is no longer possible.

Yes, as long as it hasn't been shipped. After that, you'll need to wait to receive it and then return it within 14 days.

2 to 5 business days in mainland France. See the Delivery page for other destinations.

European Union, Switzerland, United Kingdom: yes. Outside Europe: not at the moment, it is currently under consideration.

You will receive an email with the tracking number upon shipment. The link in the email will direct you to the carrier's tracking page.

14 days from receipt.

No, return shipping costs are at your expense (approx. €6-8). This is a choice of transparency: a free return is always reflected somewhere in the price.

Within 5 business days after receipt and verification, using the original payment method.

Each product page displays a size conversion chart. If in doubt between two sizes, choose the larger one.

See the individual product sheet, "Material" section. We systematically indicate the composition (synthetic leather-look material, acetate, gold-plated brass, etc.).

It depends on the product. Some of our items are made of genuine leather, while others are made of synthetic leather-look material. The exact material is always indicated on each product page, in the "Material" section.

We are currently documenting the precise composition of our entire catalog, for complete transparency on what you are purchasing.

See our maintenance guide by category.

Credit card (Visa, Mastercard, American Express), Apple Pay, Google Pay, PayPal, Shop Pay.

Yes. All transactions go through Shopify Payments, which is PCI DSS compliant. Your banking details are never stored by SAKIWÉ.

Yes, in 3 or 4 interest-free installments via Klarna or Alma on eligible orders (depending on amount and provider's terms).

No. You can order as a guest. Creating an account allows you to view your order history and speed up future purchases.

Not for the moment. We prefer to invest in the quality of the selection rather than in redeemable points.